Support & Installation

Our service concept

The technical support team of Anycom is assisting regarding the technical implementation, operation and troubleshooting with experts at various levels

The service team offers 24x7 support worldwide and supports you with commissioning, troubleshooting and training programs, on-site support with hardware replacement and software updates.

Anycom offers you three different  service levels according to the overview shown below:

ACSS-Standard

Hotline Service

Software Service

ACSS-Extended

Hotline service/Remote service

Software service

Advanced Replacement (Next Business Day)

Technician deployment (Next Business Day)

ACSS-Extended Plus

Hotline service/Remote service

Software service

Advanced Replacement (Next Business Day)

Free Technician deployment (Next Business Day

The ACSS-STANDARD Service offers 8x5 hotline support and software support with access to the latest software package for the corresponding hardware.
The ACSS-EXTENDED Service includes all the features of the ACSS-STANDARD service and also offers free repair of defective hardware in accordance with the warranty conditions and replacement of defective hardware with dispatch on the next working day. In addition, at the customer's request, a technician readiness for a fee-based use on the next working day is included.
The ACSS-EXTENDED PLUS Service includes all the features of the ACSS-EXTENDED service and also includes the on-site technician assignment on the next working day. This makes the ACSS-EXTENDED service an all-round carefree package for your network operation.

Hotline Service up to 24 x 7

Taking over of the failure

Fault-related error analysis

System check by trained specialists on the phone

Evaluation of configuaration files

Fault localisation and isolation

Additional services

Pre-configuration of the system technology

Customized training

On-site installation and system instruction

Individual configuration and OEM versions of the devices posiible

Individual response times

On-site product training

Spare parts at your location

Extra-services and extensions

Warranty extension

Spare parts inventory at the customer site

Individual response times

24 x 7 x 365 Service

Express / courier delivery

24 x 7 x 365 Remote monitoring

Yearly maintenance